Our vision is to transform the workforce using our innovative knowledge system and consulting for delivering operational excellence. We help harness the collective knowledge and change the way workforce communicate, think, learn and perform.

In this knowledge economy if knowledge and learning is vital, Knowledge Management (KM) becomes even more vital. Realizing the importance of Knowledge Management, Lpcube was founded by Lakshman Pillai in 2001 for building and marketing TrueKM solution.

Our energetic team is driven by the mantra "think. learn. perform". We are supported by a team of highly talented and experienced advisors.

Challenges that significantly affect productivity, quality and innovation:

1. People spend 30% of the time in searching for information due to disorganized knowledge that drains organizational energy.
2. Personal repositories (email, file) block knowledge flow. It ultimately leads to high redundancy and under-utilization of valuable intellectual capital.
3. Poor visibility on personal and enterprise competency often leads to failures.
4. Outdated and ineffective learning model combined with high attrition and talent scarcity affects both productivity and growth.
5. Lack of systematic approaches in business brings down management bandwidth, scalability, quality and speed.

Lpcube TrueKM is a complete end-to-end knowledge management solution for effectively managing the entire knowledge lifecycle. It includes first-of-its-kind integrated knowledge systems, KM consulting and workshop. Products include knowledGenie to organize knowledge, igniTeam to drive collaboration, sharpMind to manage talent, trueAware to drive personal & organizational learning and wiseNterprise to enrich business processes. KM consulting services are available to drive KM.

TrueKM empowers workforce to harness collective knowledge for reducing workplace inefficiencies caused by knowledge and talent gap.

• Complete end-to-end and integrated KM for knowledge life-cycle management (KLM)
• Sophisticated, yet easy to use
• Perfectly aligned to various business functions
• Affordable KM using first-of-its-kind Software-as-a-Service model
• Makes KM an integral part of the business
• RapidKMi Methodology for quick & easy implementation

Lpcube's comprehensive solution includes knowledge organizer, context-based navigation, knowledge connect, experts connect, perfect learning, smart collaboration, personal competency life-cycle, enterprise competency life-cycle and systematic process knowledge management. It helps align personal knowledge, skills gap, learning, best practices, activities and outcome.

Our holistic picture of KM and well balanced people, process and platform based approach go beyond enterprise content management, eLearning and document library. We do only KM and do it right.

Small and large knowledge-based organizations in various industries such as BPO/KPO, BFSI, Telecom, IT/HighTech, Health Care planning for:

• Providing easy knowledge access to the employees, partners or customers
• Transforming HR to build high-performance workforce
• Systematic and scientific approaches for managing intellectual capital
• Building experts yellow page for finding right expertise and driving interactions
• Improving customer response through support knowledge base
• Managing lessons learned across the projects and other business functions

Check out wisEnterprise to learn more about the various applications of KM in enterprises and TrueKM for Small Medium Business to gain insights into how KM can transform small businesses.

Mphasis EDS had a huge challenge of communicating the continuous change in information to the right people at right time. Previously, they adopted a manual and non-scalable technology that affected end-customer experience.

Lpcube TrueKM helps drive:

• Fool-proof communication without email
• Continuous learning
• Skills assessment
• Easy access to knowledge base without having to search

The audit trail facilitates effective tracking, ensures responsibility & accountability and ultimately helps manage discrepancies. It ultimately improves productivity and service quality.

Note: We have a successful Small Business implementation as well

1. Quick assessment to discover the performance gap
2. Detailed study and discussions on the findings
3. Get the buy-in (License or Software-as-a-Service model)
4. Kick-start KM (Pilot if required)
5. Form KM task force
6. Organize KM workshop
   
7. Implement Knowledge System & train the team
8. Support (onsite or remote)
9. Provide consulting on overall KM project management.

Email and disconnected knowledge sources dramatically bring down employee productivity. Bringing right enterprise knowledge at the fingertips of the workforce is vital for smart learning and working.

Lpcube Smart Knowledge Organizer, Knowledge Connect and Knowledge Navio functions of knowledGenie help capture, organize and connect enterprise knowledge for finding right knowledge without having to search. Our intelligent messaging driven by knowledge-base platform eliminates the need for personal inbox based email. The audit trail concept help effectively track and manage the communication.

The context-based navigation and meta-data based smart tagging approaches of KnowledgeNavio help easily find the right knowledge from the enterprise memory. It significantly improves productivity and communication.

External Communication:

This platform and practice can be extended to customers, partners and prospects with various levels of access privileges.

Building a high-performance workforce through organizational learning gives competitive edge for effectively addressing talent scarcity. Lpcube sharpMind helps manage skills inventory, identify people, discover talent, manage competency and certify through systematic skills assessment. Lpcube trueAware helps organize training or learning programs and deliver it to right people at right time based on need and skills gap.

Lpcube TrueKM transforms HR, drives personal knowledge management through mPower methodology and brings visibility into personal and enterprise competency. KM is also a key to drive P-CMM model to enrich personal and organizational capability. This is much more than eLearning.

Smart and simplified talent assessment and development driven by TrueKM can ultimately improve talent pool.

In this business environment, personal competency and culture must be aligned to organizational behavior and systems. Perfectly converged expertise with well-balanced traits helps achieve quicker results and deliver excellence.

TrueKM Collaboration driven by social networking platform (igniTeam) and by Lpcube 7th Sense Methodology helps ignite team and nurture collective intelligence. Collaborative minds lead to knowledge enrichment, knowledge sharing and increased productivity. It unlocks the collective potential and knowledge of the team or organization.

TrueKM helps mobilize the right collaborative workforce to significantly improve activity management and make the team highly productive.

Successful projects are the result of high visibility, collective competency and sharing of lessons learned. Lpcube Wise Project, a Project Knowledge System, helps institutionalize knowledge in projects and helps retention and reuse of valuable experiences.

Project knowledge includes scope, plan, estimates, design, procedure, checklist, expertise requirements, talent map, learning guide, lesson learned, discussion and more.

TrueKM driven by True Intellect methodology helps align project knowledge, talent and activities & outcome. This dramatically improves success and productivity. Mobilizing the right project team and empowering them to deliver their collective best become easy through TrueKM.

Empowering product and business development teams through collective knowledge accelerates innovation and business growth. Lpcube Wise Product helps build product knowledge base and empowers the sales force to get insights into customers, competitions and market for product improvement.

Partner Connect can be established to deliver right knowledge at right time for making them self-sufficient. Maximizing partners' self-sufficiency is essential to improve business development across geographies and domains.

The holistic approach of Lpcube TrueKM combined with True Intellect methodology help accelerate product innovation in the right direction. Product lifecycle (innovation, development and so on) can be enriched further when it is integrated with the project knowledge management process.

Both attitude and quality of knowledge are vital for delivering excellence in customer support. Support team must be able to leverage their true potential and collective experience to respond to the customer needs in time. Lpcube Wise Support Knowledge System is an integrated and comprehensive platform for linking support process, learning and quality management.

This knowledge-base approach makes the support team smarter and improves customer experience. Increased customer satisfaction can drive business growth. It ultimately brings down the cost and maximizes both productivity and quality of support. Effectively managing customer support lifecycle is vital to retain and grow the customer base.

1. Is TrueKM purely a technology based KM solution?

No. Lpcube has sophisticated knowledge system that addresses the platform (enabler), process (best practices) and valuable KM consulting & workshop address people (culture and competency) side of KM.

Our valuable experience for a decade in the KM area combined with our comprehensive solution has given us the insight into perfectly balancing people, process and platform based approach.

2. Do you offer only generic KM solution?

No. Lpcube offers close to 50 modules - both generic and business function specific. Our highly modular approach helps align and customize the right system for the business needs in various industries and expand as and when required.

3. Does your solution address only the codified (documents) knowledge?

Lpcube addresses the entire spectrum of knowledge except data mining for operational data. In addition to systems for capturing, organizing and accessing unstructured information, Lpcube offers systems for managing talent (tacit knowledge) and learning in line with skills gap and job.

4. How is Lpcube TrueKM different from the combination of document management, eLearning and collaboration systems?

These piece-meal solutions are not nicely integrated. So the issues related to connecting or finding related information and linking the business practices still remain.

TrueKM, an inter-connected knowledge system, connects related knowledge and best practices. For example, aligning skills gap to learning plan, learning to knowledge base and talent to tasks on hand becomes easy.

5. Do you support Enterprise 2.0?

Yes. We have both the public Web2.0 model and refined organizational version of web 2.0 (Enterprise 2.0). We have both "My and Our" Network based collaboration model for establishing Learning Community.

Lpcube's 7th Sense Consulting methodology facilitates collaborative culture.

6. How do you go about implementing KM in an organization?

Please refer to "Our Approach" for implementing KM. Lpcube help formulate the best strategy, build effective roadmap and drive right KM system in line with the business needs.

7. How do you deliver your solution?

• Quick assessment through phone and email
• Detailed on-site KM discovery work (fixed price).
• Have both license and hosting (KM-as-a-Service) model - charged based on number of users and duration (in the case of hosting).
• Optional Annual Maintenance Contract (AMC - with free upgrade) in the case of license model.
• Consulting will be charged based on expertise, time and expenses
• Workshop will be charged based on modules and participants.

8. Who will implement KM?

• Our strategic KM experts help design the roadmap
• KM consultants from Lpcube will drive the KM initiative and project management.
• We work with the KM task force and help them manage the project.
• Our technology experts take care of the deployment of the system

9. How do you facilitate change?

• Work with KM task force to Align KM to business.
• Provide Return-on-Investment (ROI) plan.
• Deploy right system that helps people naturally use KM as part of their work
• Create awareness and motivate people at all levels to see KM as critical business driver
• Measure the outcome using key performance indicators (KPIs) to recognize and reward contributors

Following are some of the reports that talk about the value of knowledge management and related practices:

1. Many reports from Gartner on "Knowledge Management Enables the High-Performance Workplace" explain the importance of KM in organizations.
2. McKinsey's report on "Eight business technology trends to watch" talks about the new models for knowledge production, access and dissemination, managing talent scarcity, scientific management and so on.
3. Mckinsey's report on "Harnessing the power of informal employee networks" brings out the importance of social networking.
4. Mckinsey's report on "Connecting employees to create value in investment banks" brings out the value of leveraging talent across business units.
5. Mckinsey's report on "Do you know who your experts are?" addresses the importance of good expertise location system.
6. E-mails are office timewaster, threat to productivity