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Institutionalizing Knowledge in Product Management
Product management is a complex activity that involve visionaries, product development, marketing, training, support teams, customers and partners. Competition is very intensive. Considering the fact that there are only few product companies for any category across the globe. Speed, innovation and cost are the key success factors.
 
Challenges
  • Sustaining continuous innovation
  • Short product life-cycle
  • Time to market
  • Increasing customer expectations
  • Simplifying product training
  • Quality and speed of support
Solution
  • Nurturing and harnessing collective intelligence to empower the organization to accelerate learning and innovation.
  • Facilitating collective innovation and knowledge flow across the organization
  • Cross-functional organization with effective communication and collaboration strategy. It must include employees at all levels and functions, customers and partners.
  • Drive system thinking across the product management team and make it a culture.
  • Knowledge platform for people to retain, reuse, communicate and share the collective knowledge
  • Strategic and scientific management of intellectual properties and intelligent people in the organization.

Looking at the complexities and expectations, organization must have a KM strategy to institutionalize knowledge in product management process. In summary, KM must be an integral part of all the stages of product management such as productize, perfect and popularize.

 
Productize
  • Productizing based on the ideas, vision, customer needs and pain areas is very challenging.
  • It is very much essential to visualize the end result before embarking on the product development.
  • Sharing of knowledge, feelings, opinions, doubts, alternate options are vital.
  • There must be consistency and scalability across the product management activities.
  • Scientific approaches to find the right talent for the right job to ensure that the end-result is innovative and meaningful.
  • Blue ocean strategy is necessary to differentiate.
Perfect
  • Perfection is a continuous journey not a one time activity
  • Quality process must be managed systematically and it must be linked to the product development process and customer interactions
  • Collective idea management is necessary to improve the product and to stay ahead of the competitions
  • Support organization and quality team must be linked to the R&D using a powerful platform to collaborate and share.
Popularize
  • Marketing team must have enough knowledge to communicate the value of the product and to act as evangelists.
  • Competitive knowledge should be gathered, analyzed and acted upon.
  • Innovative ideas and strategy are required to position and brand the product that ultimately help increase the mindshare.
  • Effective and consistent communication is essential

Go to Lpcube Wise Product Management to learn more about the product KM system.

To speak in a conference or in your organization, kindly send an email to greatwork@lpcube.com. We can customize the presentation.

Some Facts
  • People create knowledge, perform and deliver results
  • Process brings in the system thinking and best practices
  • Product, platform or technology act as an enabler for KM
  • When a balanced approach is embraced success will emerge
  • Failure is certain when any of the above three Ps is weak
     
     
    Success Factors
  • Collaborative Product Management
  • Cross-functional organization
  • Comprehensive KM system
  • Making KM an integral part
  • Success metrics related to product innovation
     
     
     
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