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Knowledge Management or Knowledge Leadership

KM is a systematic approach for collaborative thinking, learning and performance (TLP) to nurture individual minds, bring knowledge transparency, harness the collective potential and to improve the operational excellence. Effective KM system is the one that can help perfectly manage The Knowledge Lifecycle.

KM process is a set of guidelines or best practices for nurturing personal and collective knowledge to unlock the true potential of individuals as well as organizations. It ultimately maximize productivity, quality and innovation.

Hence there are three main categories of knowledge management systems such as Personal KM, Community KM and Enterprise KM. Either Distributed Knowledge Management Systems or Centralized KM Systems can be used depending on the needs of the organization. Organizations can kick-start KM with the distributed (departmental) model, expand and align it to the centralized model.

 
Types of Knowledge
SNo. Type Definition
     
1 Tacit The learning impressions in the people's subconscious mind. The ability or skill that people apply without thinking. This ability comes naturally to people. We can also call it "unconscious competence". Some people believe that it cannot be communicated or shared with others. Some believe that through meditation, story-telling and great ability to articulate one can share this knowledge with others. So, there is one more level above this called "reflective competence".
     
2 Implicit The learning impressions in the people's conscious mind that is easy to articulate. The ability or skill that people think and apply consciously. We can also call it "conscious competence".
     
3 Explicit This is the codified or documented knowledge or information that people can read, hear or see. This is also called "content". It is easy to store, communicate and reuse.
     
4 Embedded This is a knowledge or idea embedded in the products during the product development lifecycle.
     
 
The Three Pillars of KM
SNo. Pillar Description
     
1
People (Knowledge Workers)

An individual with the ability to think, learn and perform. The value is measured in terms of attitude, learning ability, innovation, excellence, speed and quality. They are responsible for knowledge creation and application.

The right combination of individual capability, energy level and interest is the key success factor.

     
2
Process (Best Practices)

An innovative approach for performing certain task or function in the best possible way. It drives collaboration or teamwork and brings consistency and scalability to some extent.

Collaborative and system thinking are addressed through KM practices and culture.

     
3
Product (Platform)

A technology or a systematic approach that can enable KM. Sophisticated or innovative system must be process-driven and must be easy to embrace. Comprehensive system maximizes the scalability and consistency and help people embrace the KM practice naturally.

Good KM systems must be in line with the business functions or business objectives.

     

Note: All these three pillars of KM are equally important. If any of these three is missing, then KM will not be effective and the KM project will fail. To realize the size of KM and the importance of these three pillars, you need to thoroughly read all the sections under this about KM and the solution sections. Check out Effective KM for more explanation.

 

The Role of KM in the Knowledge Economy
 

The threat of the Knowledge Economy to traditional business is real. Knowledge convergence and management of common knowledge are essential to accelerate learning & innovation, improve time-to-market and maximize service quality. Knowledge workers with decades of experience can easily migrate to any other location or organization. People with adaptive minds can park their knowledge anywhere and become mobile. In many ways, knowledge organizations can lose their vital intangible assets overnight. Organizations without a KM initiative become vulnerable to the turnover of knowledge workers and become victim to high-cost operations. The following are some of the key findings (Source: Mirror Worlds Technologies Inc., New Haven, Conn.; Gartner Inc., Stamford, Conn.):

  • When employees leave, 70% of their knowledge leaves with them.
  • Employees spend 30% to 40% of their time looking for information.
  • Redeveloping information that already exists costs approximately $5,500 annually per employee and the average document is copied nine to eleven times.

How can any organization survive this level of energy waste in the face of both price and quality pressures? Embracing KM is the solution.

 
Click here to learn more about the role of KM in Education Institutions.
 
Lpcube KM - The Conceptual Model
 
This is a simplified model for effective knowledge management. It emphasises on intelligence, connection, collaboration, knowledge process and knowledge platform.

"I" factors focus on turning collective intelligence into valuable business ideas by adopting innovation culture, implementing KM initiatives and inter connecting people.

"C" factors focus on transforming a "community" into "core-competency" through collaborative culture, change mentality and smart communication ".

"E" factors focus on enabler of KM, e-business and exchange model to build and manage the collective expertise.

 
Glossary
 
Click here for the glossary of knowledge management terminologies.
KM Benefits
  • Acclerates learning and Innovation
  • Improves operational excellence and quality
  • Maximizes productivity and profitability
  • Effectively manages the entire knowledge life cycle
  • Enriches competency lifecycle management for transforming HR
    more
     
     
    Pain Points
  • Poor access to knowledge
  • Disconnected knowledge silos
  • Information overload / loss
  • High cost of sharing
  • Reinvention / Repetitions
  • Lack of responsiveness
     
     
     
     
     
    Tools
  • Personal Knowledge Manager
  • Commuinity Knowledge Manager
  • Team Knowledge Manager
  • Enterprise Knowledge Manager