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KM in SQA
About SQA
It is a Singapore Quality Award (SQA) framework. Click here for details.
 
 
Leadership which examines the organization's leadership system, purpose, vision and values, and its responsibility to the community and the environment.
Planning which focuses on the organization's planning process, how key requirements are integrated into the organization's plans and how these plans are deployed, as well as how performance is tracked.
Information which focuses on the management of information and the use of comparative and benchmarking information to support decision-making at all levels of the organization.
People which focuses on how the organization taps the full potential of the workforce to create a high performance organization, emphasizing on the workforce training needs and career development, health and satisfaction, and performance and recognition, as aligned with the organization's objectives.
Processes which focuses on the key processes the organization uses to pursue its objectives and goals, including the innovation processes, production and delivery processes, and supplier and partnering management processes.
Customers which focuses on how the organization determines customer and market requirements, builds relationships with customers, and determines their satisfaction.
Results which examines the organization's performance and improvements in areas of importance to the organization, as well as the organization's performance levels relative to those of competitors and/or benchmarks.
Learning and Innovation This drives all the above. This is the key areas of focus to ensure that SQA model is successful.
 
KM in SQA
Leadership
  • Strategy Management
  • Needs Assessment
Planning
  • Learning Plan
  • Knowledge Development Plan
  • Skills Development Plan
  • Performance / Progress Management
Information
  • Lpcube Intelligent Portal
  • Integrated Framework
  • Various other Lpcube KM components
People
  • Community Management
  • Performance Management
  • Integrated with HR (third-party application)
  • Talent Management System
Processes
  • KM processes supported by Lpcube
  • Thinking, learning and execution through best practices.
Customers
  • Needs to be integrated with CRM (third-party solution)
  • Basic requirements can be managed using the Lpcube KM solutions such as Requirements Management, Needs Assessment, Customer Profile and so on
Results
  • Performance / Progress Management
  • Review Management
Learning
  • Learning Management
Innovation
  • Idea Management
About SQA

Launched in 1994 with the Prime Minister as its patron, the Singapore Quality Award (SQA) is the most prestigious award conferred on organizations that demonstrate the highest standards of business excellence. The Award aims to establish Singapore as a country committed to world-class business excellence.
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