This Rapid KM Implementation (RapidKMi) service helps quickly deploy and manage KM. We ensure that right Knowledge Management (KM) platform is used to meet the unique business needs.

Project management is to help manage the entire project life-cycle by driving the team using a systematic approach.

• Study the customer requirements in detail. The level of the study will depend on the customer need and priorities.
• Identifying the gap in the solution. Architecting right solution based on the customer needs.
• Formulation of roadmap and strategy for execution and acceptance of the roadmap.
• Taskforce identification and management to drive the project to success.
• Preparing the multi-phase implementation plan including the various stages based on the customer's priorities and detailed requirements identified during the study phase.

• Customization and or custom development to meet the unique needs of the customers.
• Identification of integration needs for in-house developed or third party solutions.
• Knowledge Server: Installation & configuration including sizing and capacity planning.
• Software Technology: Installation, configuration and administration of various technologies such as application and database servers.
• KM System: Installing the KM application, setting up the individual user profile, setting up the organization chart and team, security management, testing and configuration based on the customer needs. We conduct a detailed study through series of discussions to understand the needs.
• Application Configuration: Basic application setup based on the customer needs. Desktop Application: Installing the desktop applications such as knowledGenie Alert.

• Product Training: Briefing, handson session and tips for effective usage of the TrueKM Solution.
• Training Sessions: There are different training sessions available based on the user roles.

For more details, refer to Product Training.

KM Consulting in phase one primarily focus on basic study on knowledge activities and KM application configuration.

• Knowledge Taxonomy: Detailed study on the knowledge structure and setting up knowledge categories.
• Knowledge Security: Defining security policies, user-profiles and organization chart and mapping owners to knowledge category.
• Building Knowledge Base: Loading of historical data in the form of files, messages and so on.
• Knowledge Flow: Process flow identification and application setup.

For more details, refer to KM Consulting.

• Monitor: Monitoring and measuring the load on the system.
• Report: Reporting based on the continuous observation.
• Improve: Recommendation and performance fine-tuning for better scalability and reliability.

• Timing: 24X7 or 9 to 5 support.
• Escalation: Managing three level escalation model.
• Experts Visit: Direct visit and involvement of top management or subject matter experts when required.