• Understanding and listing of customer's current application platforms
• Identifying integration needs and reasons for integration
• Developing integration strategy
• Estimation of effort involved and resource required to execute the integration work successfully
• Building web services for interfacing with the external systems
• Managing the integration work or coordinating with vendors or partners

• Customers' existing investments or systems need to be leveraged.
• Addressing some of the customer's needs may not be our core-competency.
• To address the gap with respect to customer's' requirements, our solution needs to be connected with the third party solutions.
• There may be needs for accessing information outside the KM systems.
• Our system should be able to access the email messages or customer information from the external systems
• This helps connect related information and give quick access to relevant information

Note:

Project plan and the cost-structure will be prepared on a case-to-case basis after conducting an extensive study. In this case, our customers should list down the requirements clearly.