• Free product support for one year from the date of purchase or during the period mentioned in the contract. This is related only to bugs or defects in the product.
• Response based on the severity level with options for esclation
• Upgrade (extra cost involved) and product enhancements are managed through a change management process
• Problem or bug management. Responses are based on the severity level and effort involved.
• Proactive support at regular intervals and regular customer satisfaction survey

Off-site

• Level one: Email (csupport@lpcube.com)
• Level two:Telephone or Chat
• Level Three: Onsite visit if necessary

On-site

• Our experts will help manage the technology infrastructure (software) and administer the application system
• We assign the right person for the right task to respond to the issues on time.

Remote

• Windows XP: Remote Desktop Management
• PCAnywhere

Note:

For quick response, customers should either go in for on-site support or remote support options. In the case of remote support, the customers should be comfortable in providing the remote desktop management option using Microsoft or PC Anywhere software.

1. Email Support Engineers at csupport@lpcube.com
2. Reach the Support Engineers or Project Leaders through phone
3. Reach the Top Management through phone