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| TrueKM
- Its Role in Various Business Functions |
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| Knowledge
Management (KM) can be applied in every business processes or functions irrespective
of the industries. TrueKM system should not only empower these business functions
individually but it should also connect these business functions effectively to
facilitate coordination. | | |
| KM in Operations |
| | | This
is the backbone of any organizations to ensure that it is running smoothly and
efficiently. KM system is essential to manage the following: - Internal
communication through meetings, email and news bulletins
- Managing shared
vision and driving right strategy using a collaborative approach
- Formulating,
communicating and managing an implementation plan
- Linking the developments
to the Key Performance Indicators (KPIs)
- Refine the strategy or systems
based on the performance
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| KM in HRD | | |
| The HRD function should address the knowledge workers
differently. - Skills inventory or resource planning
- Scalable
recruitment and training plan
- Linking performance management to contributions
- Identifying
the aspirations and talent level of individuals
- Linking career development
with talent development
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| KM in Learning |
| | | KM plays a
vital role in Organizational learning and competency development. KM in learning
address the following: - Encouraging continuous learning and reward
for learning
- Delivering learning programs
- Competency management
- Personalized
and need-based learning
- Scalable learning platform
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| KM in Research |
| | | There is no
R&D without timely innovation and systematic approach. The research KM system
must address the following: - Accelerating innovation through management
of collective ideas, insights, wisdoms and experiences
- Identifying what
to do, when to do and how to do
- Managing the knowledge involved in projects,
tasks or development activities
- Setting challenging goals and making everyone
understand and move towards that common goal
- Managing learning as mentioned
above
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| KM in Project Management |
| | | Project management
is about properly managing the knowledge and other resources, planning and executing
to meet or exceed the expectations. KM system is necessary to manage the following:
- Team building or formulation and maximizing the coordination
- Connecting
project needs to skills profile to learning plan
- Managing project knowledge
base including the lessons learned
- Managing reviews, mistakes and improvements
- Sharing
the experience
- Collaborative and support systems for empowering the project
team
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| KM in Product Management |
| | | Product management
is about making sure the product is unique & valuable and is in line with
customer needs. It should address: - Managing the product life-cycle
and the knowledge associated with it
- Maximizing creativity and increasing
the ability to dream in line with market needs
- Managing customers' needs
and responding to their needs better
- Gaining competitive edge by increasing
learning potential, developing creativity and gaining better access to common
knowledge
- Effectively interacting with the R&D, marketing, sales,
training & support and ability to share knowledge easily
- Increasing
product awareness, brand value and adoption while keeping the cost low
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| KM in Marketing |
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The marketing and sales team should be highly knowledgeable and creative. In today's
situation, sales is primarily "consultative". KM is essential for:
- Gaining competitive intelligence through market research
- Building
and managing marketing encyclopedia
- Organizing marketing events and seminars
to increase awareness
- Collaborating with sales and R&D team
- Understanding
of customer needs and pain areas and mapping the solution to their needs
- Educating
customers
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| KM in Support |
| | | Support is about
keeping the customers happy and delivering the responses on time. KM system is
necessary to address the following: - Increasing the responsiveness
to customer problems or needs
- Managing problems and its solutions
- Educating
customers on the key aspects of the solutions
- Proactive problem management
- Empowering
customers with self-service systems
- Managing customer reviews and satisfaction
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| KM in Quality |
| | | The quality drive
is essential to make the solution stable and perfect. KM system is necessary for:
- Setting quality standards, documenting and communicating to the people involved
- Identifying
and managing the task force for quality management
- Driving quality initiatives
- Managing
a knowledge bank on quality management techniques, tips, procedures and so on
- Managing
or monitoring the various stages such as reviewing, rating and recommending
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| | Why
KM? | | |
In this knowledge era, our success depends on what we know and what we do with
what we know. The changes that we are going through are mind-boggling. Embracing
KM to accelerate learning and innovation and to maximize execution power is the
only answer to this challenging problem. | |
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| | Why
Lpcube? | | |
This is the best solution available to maximize the collective human potential. It
combines the power of people, processes and technology. It helps knowledge
seekers and workers naturally exchange knowledge. | |
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