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| Effective
Knowledge Management |
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| Overview | | |
| There are many solutions for Knowledge
Management (KM) ranging from a simple to sophisticated system that can help
develop and manage the entire knowledge capital. Hence, it is important to embrace
effective KM solution by focusing on identifying all the pain points of an organization.
We should be aware of what we know, what we need to know, why we need to know,
how we can gain knowledge and what are its value to our organizations. The
following diagram depicts an effective KM at a very high level. Understanding
its depth and identifying a solution to address effective KM is more important
for the success of any organizations. | |

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KM/Business Processes | | | | This
is about the KM processes we follow in our business functions. |
- Every business has many business functions such
as strategy, planning, research, development, marketing, service, administration,
training and so on.
- Each of these business functions involves extensive
knowledge. There is always room for improvements, need for creativity and need
for learning. Every function can be better and different when it is systematically
approached.
- Managing the knowledge and needs involves various stages (knowledge
life-cycle) from strategy to measuring its value. Lack of linkage between our
actions and business needs drains our energy and makes our effort a futile exercise.
- Addressing the KM processes through best practices and knowledge life
cycle in a systematic and innovative manner helps to meet the business challenges.
- KM
is not about Business Process Re-engineering (BPR) but it is about identifying
the knowledge activities in each of the business processes.
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| Knowledge Communities | | |
| It covers collaborative culture, community practices,
collaborative learning and the people side of KM. |
- Human capital forms the core part of business processes. Everyone is
involved in learning and development.
- Knowledge is becoming increasingly
complex but the time available to develop, manage and utilize the knowledge is
becoming shorter and shorter.
- These increasing complexities drive
people to work in team and in harmony not only for execution but also for learning
and thinking. Developing personal mastery and team mastery will take us towards
our goal.
- Everyone has the capability to dream, learn, execute and communicate
but connecting what we learn with other's learning is a challenge. It is essential
to make everyone to perform at their optimum level.
- Whenever a team is
involved in any of these processes, a common platform or a consistent model is
needed to minimize chaos and maximize result. People can be part of the system
unconsciously.
| | Core-Competency |
| | | Core-competency
is the collective capability, true intellect or unique talent of an organization
developed over a period. It is an integral part of an organization. |
- Core-competency is nothing but a combination
of team capacity and collective intangible assets driven by a system that includes
people, people and products (technology).
- It is the combination of people,
knowledge and processes. It can also be called as "7th sense" or "organization's
knowledge base in action". Knowledge is ultimately delivered in the form
of products, contents and services.
- Developing core-competency takes time.
Working as "one team" and building core-competency makes organization
unbeatable.
- Proper understanding and implementation of KM is essential
for this development.
- Core-competency should be in the subconscious mind
of the organizations to ensure that the people naturally perform and embrace a
common model to reach the common target without difficulties.
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| Lpcube
KM Solution, designed based on Lpcube KM Maturity Model (KMMM), addresses
effective KM. It is sophisticated, comprehensive, integrated, innovative and valuable.
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| | Tips |
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| Identify KM processes |
| | Understand
the entire KM life-cycle | |
| Leverage the system that address
an effective KM | |
| Impart system thinking on people |
| | Encourage
natural change | |
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| | Thought
Leaders | | | Peter
Senge in his book on "Fifth Discipline" has discussed the value and
process of learning. It addresses the following areas: | |
| Systems Thinking |
| | Personal
Mastery | |
| Mental Models | |
| Building Shared Vision |
| | Team
Learning | | | |
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