Knowledge Management (KM) plays vital roles in all the business functions listed below to drive collaborative learning, thinking and execution.

1. Strategy Management
2. Finance Management
3. Quality Process
4. Human Resource, Training / Learning
5. R&D, Product Management
6. Consulting, Project Management
7. Marketing / PR, Sales
8. Support
9. Administration / Operation

• Enabler of true knowledge creation and flow
• Driver for product innovation & continuous improvements
• Facilitator of change management
• Accelerator of learning & thinking
• Energizer of people for smart activity management
• Organizer or manager of collective knowledge assets

Knowledge Management plays a vital role in all industries and business functions. Knowledge is essential in all organizations hence KM should be an integral part of the busieness to improve the organizational agility.

In an organization, KM helps from the bottom of the hierarchy all the way to the top. It also plays a very important role in the following quality and productivity related processes and standards:

• ISO
• CMM
• P-CMM
• Six Sigma.