Leaders should make the people feel that KM
system will enhance and support them but it can never replace knowledge workers.
People
should feel that continuous learning and innovation is key for organization's
success as well as for its basic survival.
Personal mastery is necessary
to ensure that the collective knowledge is highly valuable. Both thinking and
development is the responsibility of the talented people.
Making the
people great learners, thinkers and performers is essential. It can be done by
teaching them about the various KM processes and explaining the secrets of unlocking
their true intellect.
Encouraging and rewarding knowledge workers and
seekers for their contribution and utilization of the knowledge maximize the knowledge
capital.
Creating awareness on the importance of team-work. Disciplined
execution managed systematicaly is the only option for meeting the highest expectations.
Culture
Driving collaborative culture that maximizes
the collective potential is essential for leveraging collective minds. This also
brings necessary maturity for accepting criticism.
"Sharing"
culture is very much part of the KM success. People should feel that "sharing
knowledge" will improve the knowledge level but it can never take away the
knowledge from them.
Leaders should drive KM and help leverage the interactive
system to ensure that the "knowledge exchange" model is highly successful.
Learning
and innovation culture help maintain the competitive position.
Processes
The best practices should be managed and translated
into a set of processes. The processes and culture should reach our subconscious
mind. We should develop the KM habit or discipline.
The KM system should
address the bigger picture and help people start small and reach the bigger picture
comfortably.
Related KM processes should be interconnected. Organization
is a living system and it should not be broken into pieces.
The processes
should be comprehensive and must go through continuous changes. Narrow systems
only give marginal benefits.
Ensure that the system is valuable and easily
adaptable. People should not find it difficult to follow the consistent model.
Products (Technology)
The system should be an integral part of the organization and the people.
The sophisticated system and system thinking help drive the KM culture and bring
consistency to some extent.
It must help people adopt the KM processes
without pain. Sophisticated technology based solution is necessary to drive the
processes in knowledge enterprises.
It must enable KM when people. People
think, learn, execute and communicate collaboratively.
All the system
should be connected to ensure maximum gain. Disconnected system creates more damages.
Some of the best practices should be embedded in KM systems to help people
follow the successful practices and embrace it unconsciously.
Effective KM
It is an integrated model connecting all the
above. Holistic view is necessary rather than debating about which is most important.
Ensure that there is a linkage among the people, processes, culture and
technology.
Success is certain when the role of people, processes, culture
and technology is "clearly" understood and the balance is maintained.
Measuring
the value of knowledge and ensuring that it is in line with the business objectives
is critical.
Effective
KM
Effective Knowledge Management (KM) brings harmony in cross-functional organizations
to maximize their collective potential through collaborative efforts.
