The 2001 survey by Knowledge
Management and IDC found that
of those companies that adopt
KM, the top reasons are to:
SNo
Top
Reasons
%
1
Retain
expertise of personnel
51.9
2
Increase
customer satisfaction
43.1
3
Improve
profits, grow revenues
37.5
4
Support
e-business initiatives
24.7
5
Shorten
product development
cycles
23.0
6
Provide
project workspace
11.7
Business
Uses
According
to a survey conducted by Knowledge
Management magazine and International
Data Corporation (IDC) about
the state of KM (Dyer and McDonough,
2001), the primary business
uses or domains of KM are to:
SNo
Business
Uses
%
1
Capture
and share best practices
77.7
2
Provide
training, corporate
learning
62.4
3
Manage
customer relationships
58.0
4
Deliver
competitive intelligence
55.7
5
Provide
project workspace
31.4
6
Manage
legal, intellectual
property
31.4
7
Enhance
web publishing
29.9
8
Enhance
supply chain management
20.1
9
Other
5.5
Intellectual
Capital
"Intellectual material
- knowledge, information,
intellectual property, experience
- that can be put to use to
create wealth."
"Intellectual capital
is the sum of everything everybody
in a company knows that gives
it a competitive edge."
-T.A. Stewart
Intellectual
Capital: The New Wealth of
Organizations
Pain
Points
When
employees leave, 70% of their
knowledge leaves with them.
Employees spend 30% to 40% of
their time looking for information.
