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| About SQA | | |
| It is a Singapore Quality Award (SQA) framework.
Click here
for details. | | |
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| Leadership | which
examines the organization's leadership system, purpose, vision and values, and
its responsibility to the community and the environment. |
| Planning | which
focuses on the organization's planning process, how key requirements are integrated
into the organization's plans and how these plans are deployed, as well as how
performance is tracked. | | Information | which
focuses on the management of information and the use of comparative and benchmarking
information to support decision-making at all levels of the organization. |
| People | which
focuses on how the organization taps the full potential of the workforce to create
a high performance organization, emphasizing on the workforce training needs and
career development, health and satisfaction, and performance and recognition,
as aligned with the organization's objectives. |
| Processes | which
focuses on the key processes the organization uses to pursue its objectives and
goals, including the innovation processes, production and delivery processes,
and supplier and partnering management processes. |
| Customers | which
focuses on how the organization determines customer and market requirements, builds
relationships with customers, and determines their satisfaction. |
| Results | which
examines the organization's performance and improvements in areas of importance
to the organization, as well as the organization's performance levels relative
to those of competitors and/or benchmarks. |
| Learning and Innovation | This
drives all the above. This is the key areas of focus to ensure that SQA model
is successful. | | | | |
| KM in SQA | | |
| Leadership |
- Strategy Management
- Needs Assessment
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| Planning | - Learning
Plan
- Knowledge Development Plan
- Skills Development Plan
- Performance
/ Progress Management
| | Information |
- Lpcube Intelligent Portal
- Integrated Framework
- Various
other Lpcube KM components
| | People |
- Community Management
- Performance Management
- Integrated
with HR (third-party application)
- Talent Management System
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| Processes |
- KM processes supported by Lpcube
- Thinking, learning and execution
through best practices.
| | Customers |
- Needs to be integrated with CRM (third-party solution)
- Basic
requirements can be managed using the Lpcube KM solutions such as Requirements
Management, Needs Assessment, Customer Profile and so on
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| Results | - Performance
/ Progress Management
- Review Management
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| Learning | | | Innovation |
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| | About
SQA | | |
Launched in 1994 with the Prime Minister as its patron, the Singapore Quality
Award (SQA) is the most prestigious award conferred on organizations that demonstrate
the highest standards of business excellence. The Award aims to establish Singapore
as a country committed to world-class business excellence. |
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