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Industry
 
 

 
Wise BPO Knowledge Systems

Outsourcing business is all about efficiency and differentiation with respect to speed, innovation and managed growth. Currently the BPO industry is facing the following challenges:
 
Challenges
 
  • Many countries get into outsourcing there by increases competition.
  • Organizations struggle develop comptive advantage to improve quality, innovation, productivity and timely response.
  • Increasing cost makes it difficult to maintain profitability and sustain growth.
  • Finding and managing quality human resources given the current attrition rate of around 20-40% percent.
  • Continuously changing information and business environments put pressure on people to learn the right thing at the right time for operating without error.
  • Ineffectively managed interactions between the BPO organization and their customer affects quality.
Role of KM
 
SNO Need Description
1 Operational excellence

Sytematic approach is necessary to institutionalize knowledge in the outsourcing environment for organizational agility.

Both differentiating and reducing cost of doing business is key to sustain the business and to scale. Increasing competition can easily move jobs and business from one geograpy or organization to the other.
2
Managing attrition and talent scarcity
Knowledge need to be continuously nurtured, retained and shared with others effectively. Knowledge attrition can take place even when the employees move within the organzation.
3
Improving responsiveness

Customers have very high expectations with respect to speed and quality. Repetitions in conversations only frustrates them.

Customer insights and smart interactions supported by a team of experts and organizational knowledge base help understand and respond to the customers better.

4
Scalability in support

To reduce the cost and increase the speed of response, an innovative support knowledge base must be developed.

Teams across multiple shifts must get consistent view and timely access on organizational knowledge.

5
Effective learning

Workforce must learn and adopt quickly. Innovative and scalable learning platform facilitates systematic competency management through personalized, experiential, collaborative and continuous learning.
6
Information change management

Information is changing on a continuous basis. It is necessary to identify, disseminate and assess the understanding level on the new knowledge in a consistent and scalable manner.

 
Our Solution
 

True Knowledge Management System can empower the workforce for bringing operational efficiency, innovation & quality at all levels. Following highly integrated and cost-effective TrueKM knowledge systems are vital for smart outsourcing:

  • knowledGenie™ - for building enterprise knowledge base to bring the enterprise and personal knowledge at your fingertips.
  • sharpMind™ - for empowering HR and team leaders to systematically managing personal and enterprise competency.
  • wiseNterprise™ Support KM System - for effective customer interaction and support through easy and secured access to right information at the right time.

Note: Organizations can start with Knowledge Genie and expand based on the needs. Lpcube RapidKMi methodology facilitated by our KM experts helps in step-by-step and successful implementation.
 
To assess your organization's performance gap, contact us at greatwork@lpcube.com. Our KM experts and Lpcube TrueKM Knowledge Systems can help your organization get maximum out of your workforce.
 
 
 
 
     
     
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