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Wise FSI Knowledge Management
 
Challenges

Banking, financial services and insurance industries is highly knowledge intensive. This high growth and sensitive sector is facing the following challenges:

  • Lack of 360° view and collective decision making
  • High knowledge attrition and talent scarcity
  • Information silos and inconsistencies affect quality of work and customer service
  • Ineffective and out-dated communication model
  • Slow and high cost learning model

 

Role of KM
 
SNO Need Description
1 Collective decision making

To intelligently perform financial analysis, manage the investment portfolio and sensitive business operations, all necessary information must be nicely organized, managed, analysed, reported and reused.

Collective learning and collaborative business intelligence (BI) is vital to harness the enterprise knowledge and competency to take the right decisions at right time. Financial crisis can be managed and wealth can be developed by systematically making use of the talent pool, sharing the lessons learned and smartly managing the portfolios.

2
Managing attrition and talent scarcity

Knowledge need to be continuously nurtured, retained and shared with others effectively. Knowledge attrition can take place even when the employees move within the organzation.

Success in corporate banking, investment banking and insurance strategy highly depends on the ability to nurture and harness the collective talent.

3
Customer service

Customers have very high expectations with respect to speed and quality. Repetitions in conversations only frustrates them.

Customer insights and smart interactions supported by a team of experts and organizational knowledge base help understand and respond to the customers better.

4
Effective learning

Workforce must learn and adopt quickly through personal and organizational learning. Innovative and scalable learning platform facilitates systematic competency management. It accelerates learning and ultimately help reduce the cost.

5
Information change management

Financial service organizations are highly dynamic. Knowledge need to be continuously nurtured, retained and shared with others effectively. Continuous changes and regulations in this sector must be effectively communicated and monitored through information audit trail.

IT has become an integral part of this industry. Hence empowering the IT workforce is vital to improve quality and responsiveness.

 

Our Solution
 

Lpcube TrueKM is a complete end-to-end and highly integrated knowledge management solution. Following modules are vital to manage the knowledge in Banking and FSI:

Visit wiseNterprise Knowledge Management to learn more about our Enterprise KM solution.

 

 
 
Why KM in FSI?

"Highend financial and investment activities are usually associated with greater risks and more lost opportunities which result from the firm's inability to effectively mobilise its in-house knowledge and intellectual capital."

- Keith Bradley

Professor of International Management, The Open University
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Why Lpcube?

Lpcube is a simplified and comprehensive KM solution available to maximize the collective human potential.

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