This
is an innovative KM & Lpcube GreatWork solution designed for
building KPO Knowledge System and
helping the KPO organizations move
up the value chain.
Challenges
All the challenges associated with the
BPO industry are applicable for the KPO
industry as well. Please refer to Wise
BPO for more details. Following challenges
are KPO organizations:
Lack of systematic approach to knowledge creation and access
Poor
or lack of response to many of the complex customer issues
High level
of reinvention that increase the cost of operations
Minimizing cost of
learning and improving speed and quality for high-end knowledge-intensive activities
Lack of knowledge sharing for high-end complex tasks
Absense
of systematic collaboration
Why
KM in KPO?
SNO
Purpose
Description
1
Systematic approach to the KPO type of business
Systematic approach for collaborative learning is vital for making the independent
consultants such as lawyers, accountants and so on to work in team and to deliver
excellence in the KPO type of environment such as business analytics, patent management
and so on.
2
Provide scalability in support
To reduce the cost and increase the speed of response, an innovative knowledge
base must be developed.
3
High-end technology or knowledge-intensive support process
Refined process is necessary to convert tacit and experience driven knowledge
into an intelligent knowledge base.
4
Nurturing
human capital
Developing human potential will help companies
get challenging knowledge based projects and activities that will provide growth
opportunities for ambitious employees. This will also help organizations move
into the high value business.
5
Increasing demands for highly qualified human resources
It is necessary for developing learning content collaboratively and delivered
to people who can be prepared for the BPO/KPO jobs.
6
Collaborative BI
In
the case of high-end KPO, collaboration is the key to success. This human touch
improve the quality of knowledge.
Note:
To learn more about the role of Knowledge
Management Systems and Lpcube GreatWork in
the BPO industry, please visit Wise
BPO.
Why Lpcube?
This is the best solution available
to maximize the collective human
potential.
It helps knowledge seekers and
workers naturally exchange knowledge.
